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nodeticket

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    • License MIT

    Node.js help desk ticketing system with osTicket database interoperability

    Package Exports

    • nodeticket
    • nodeticket/src/sdk/index.js

    This package does not declare an exports field, so the exports above have been automatically detected and optimized by JSPM instead. If any package subpath is missing, it is recommended to post an issue to the original package (nodeticket) to support the "exports" field. If that is not possible, create a JSPM override to customize the exports field for this package.

    Readme

    nodeticket

    Node.js server that interoperates with existing osTicket v1.8+ databases

    Core Concepts

    Actors

    • Customers
    • Staff
    • Agents
      • the silent bureaucrats who enforce rules and route work
      • could be algorithmic or intelligent
    • Administrators
      • define and configure the system

    Actions

    • create ticket
    • classify & categorize a ticket
    • assign a ticket
    • communicate
      • add external/internal messages
      • change the status of a ticket
    • close a ticket

    Entities

    • Tickets
    • Users
    • Messages