ticket-system

A simple pull-based job/ticket system contians a centeral ticket dispatcher and distributed workers. This system is written in NodeJS, runing on MongoDB

This system consists of following 3 parts:

• Ticketman website - a ExpressJS app display the current status of the centeral ticket system
• TicketManager - a JS Class for create(TicketManager.issue) new ticket
• TicketWorker - a JS Class pulls ticket from Ticketman website on a routine, it can also complete/giveup/add comment to a ticket. The TicketWorker instance works on one ticket at time.

Install as NodeJS module:

Install the module with:

npm install ticketman

Screenshots

Job (Tickets) List

Ticket detail

Client-worker add comments to ticket

Manage multiple client-workers

Use the Ticketman website

1. Download and extract the latest release from https://github.com/yi/node-ticket-manager/releases
2. run "npm install" to install dependencies
3. run "npm start" to start the service
4. Open http://localhost:3456 in your web browser

NodeJS Module Usage

var  TicketWorker = require("ticketman").TicketWorker;
var  TicketManager = require("ticketman").TicketManager;

TicketManager API

new TicketManager : (@name, @host, basicAuth) ->

TicketManager.issue()
// issue : (title, category, content, callback)->

TicketWorker API

Instance construction

  constructor: (options={}) ->
  # @param {Object} options, optionally includes:
  #     options.name
  #     options.id
  #     options.consumerSecret
  #     options.host
  #     options.category
  #     options.timeout : ticket processing timeout in ms
  #     options.interval : self checking interval
  #     options.basicAuth : basicAuth
  #

Evnets:

• on "new ticket", listener signature: eventListener(ticket)
• on "complete", listener signature: eventListener(ticket)
• on "giveup", listener signature: eventListener(ticket)

Instance Methods

• complete : ()->
• update : (message, kind='default')->
• giveup: (reason)->

HTTP API Calls:

POST '/api/tickets/new', Admin create ticket

req.body:

{
  title : "title of ticket",
  owner_id : "name of owner",
  category : "category the ticket belongs to",
  content : {
    detailed : "content of ticket",
    mixed : ["data"]
  }
}

PUT '/api/tickets/assign', Worker ask for a ticket assignment

req.body:

{
  worker : "assignment worker"
  category : "category the ticket belongs to"
}

PUT '/api/tickets/:id/comment', Worker add comment to a ticket

req.body:

{
  name : "worker",
  kind : "info",
  content : "test comment"
}

PUT '/api/tickets/:id/complete', Worker complete a ticket

req.body:

{
  name : "worker"
}

PUT '/api/tickets/:id/giveup', Worker giveup a ticket

req.body:

{
  name : "worker"
}

License

Copyright (c) 2014 yi Licensed under the MIT license.