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mcp-glpi

2.0.0
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Full-featured MCP Server for GLPI - Complete IT Service Management integration with Claude (Tickets, Problems, Changes, Assets, Knowledge Base, Contracts, Projects)

Package Exports

  • mcp-glpi
  • mcp-glpi/dist/index.js

This package does not declare an exports field, so the exports above have been automatically detected and optimized by JSPM instead. If any package subpath is missing, it is recommended to post an issue to the original package (mcp-glpi) to support the "exports" field. If that is not possible, create a JSPM override to customize the exports field for this package.

Readme

MCP Server for GLPI v2.0

A comprehensive Model Context Protocol (MCP) server providing full integration with GLPI (Gestionnaire Libre de Parc Informatique) for AI assistants like Claude.

What's New in v2.0

  • ITIL Support: Full Problem and Change management
  • Asset Management: Computers, Software, Network Equipment, Printers, Monitors, Phones
  • Knowledge Base: Search and create KB articles
  • Contract & Supplier Management: Track contracts and vendors
  • Project Management: Create and track projects
  • Statistics: Ticket and asset dashboards
  • 60+ Tools: Comprehensive GLPI coverage

Features

Ticket Management (ITIL Incidents/Requests)

Tool Description
glpi_list_tickets List tickets with filters
glpi_get_ticket Get ticket details with followups and tasks
glpi_create_ticket Create a new ticket
glpi_update_ticket Update ticket fields
glpi_delete_ticket Delete a ticket
glpi_add_followup Add a followup comment
glpi_add_task Add a task with time tracking
glpi_add_solution Add solution to close ticket
glpi_assign_ticket Assign ticket to user/group
glpi_get_ticket_tasks Get all tasks
glpi_get_ticket_followups Get all followups

Problem Management (ITIL)

Tool Description
glpi_list_problems List problems
glpi_get_problem Get problem details
glpi_create_problem Create a new problem
glpi_update_problem Update a problem

Change Management (ITIL)

Tool Description
glpi_list_changes List changes
glpi_get_change Get change details
glpi_create_change Create a new change
glpi_update_change Update a change

Asset Management

Tool Description
glpi_list_computers List computers/workstations
glpi_get_computer Get computer with software/connections
glpi_create_computer Add computer to inventory
glpi_update_computer Update computer
glpi_delete_computer Remove computer
glpi_list_softwares List software
glpi_get_software Get software details
glpi_create_software Add software
glpi_list_network_equipments List switches/routers
glpi_get_network_equipment Get network device
glpi_list_printers List printers
glpi_get_printer Get printer details
glpi_list_monitors List monitors
glpi_get_monitor Get monitor details
glpi_list_phones List phones
glpi_get_phone Get phone details

Knowledge Base

Tool Description
glpi_list_knowbase List KB articles
glpi_get_knowbase_item Get article content
glpi_search_knowbase Search knowledge base
glpi_create_knowbase_item Create new article

Contract & Supplier Management

Tool Description
glpi_list_contracts List contracts
glpi_get_contract Get contract details
glpi_create_contract Create contract
glpi_list_suppliers List suppliers
glpi_get_supplier Get supplier details
glpi_create_supplier Create supplier

Project Management

Tool Description
glpi_list_projects List projects
glpi_get_project Get project details
glpi_create_project Create project
glpi_update_project Update project progress

User & Group Management

Tool Description
glpi_list_users List users
glpi_get_user Get user details
glpi_search_user Search user by name
glpi_create_user Create new user
glpi_list_groups List groups
glpi_get_group Get group details
glpi_create_group Create group
glpi_add_user_to_group Add user to group

Other Tools

Tool Description
glpi_list_categories List ticket categories
glpi_list_locations List locations
glpi_get_location Get location details
glpi_create_location Create location
glpi_list_entities List entities
glpi_get_entity Get entity details
glpi_list_documents List documents
glpi_get_document Get document details
glpi_get_ticket_stats Ticket statistics
glpi_get_asset_stats Asset inventory stats
glpi_get_session_info Current session info
glpi_search Advanced multi-criteria search

Resources (Quick Access)

Resource URI Description
glpi://tickets/open All open tickets
glpi://tickets/recent Recent tickets
glpi://problems/open Open problems
glpi://changes/pending Pending changes
glpi://computers All computers
glpi://groups All groups
glpi://categories Ticket categories
glpi://stats/tickets Ticket statistics
glpi://stats/assets Asset statistics

Installation

npm install -g mcp-glpi

Or use directly with npx:

npx mcp-glpi

Configuration

Environment Variables

Variable Required Description
GLPI_URL Yes Base URL of your GLPI instance
GLPI_APP_TOKEN No Application token from GLPI API settings
GLPI_USER_TOKEN No* User API token
GLPI_USERNAME No* Username for basic auth
GLPI_PASSWORD No* Password for basic auth

*Either GLPI_USER_TOKEN or GLPI_USERNAME/GLPI_PASSWORD is required.

GLPI API Setup

  1. Go to Setup > General > API in GLPI
  2. Enable the REST API
  3. Create an API client and note the App Token
  4. For user authentication, either:
    • Use a User Token (found in user preferences under "Remote access keys")
    • Or use username/password authentication

Claude Desktop Configuration

Add to your Claude Desktop configuration file:

macOS: ~/Library/Application Support/Claude/claude_desktop_config.json Windows: %APPDATA%\Claude\claude_desktop_config.json

{
  "mcpServers": {
    "glpi": {
      "command": "npx",
      "args": ["mcp-glpi"],
      "env": {
        "GLPI_URL": "https://your-glpi-instance.com",
        "GLPI_APP_TOKEN": "your-app-token",
        "GLPI_USER_TOKEN": "your-user-token"
      }
    }
  }
}

Usage Examples

Once configured, you can ask Claude to:

Ticket Management

  • "List all open tickets in GLPI"
  • "Show me ticket #123 with all its tasks"
  • "Create a new incident for a printer issue"
  • "Add a solution to ticket #456"
  • "Assign ticket #789 to the support team"

Problem & Change Management

  • "List all open problems"
  • "Create a change request for the server upgrade"
  • "Show me pending changes for approval"

Asset Management

  • "List all computers in the inventory"
  • "Show me computer PC-001 with its installed software"
  • "Add a new workstation to the inventory"
  • "List all network equipment"

Knowledge Base

  • "Search the knowledge base for VPN setup"
  • "Create a KB article about password reset"
  • "List FAQ articles"

Reports & Statistics

  • "Show me ticket statistics"
  • "Give me an asset inventory summary"
  • "How many tickets are pending?"

Status References

Ticket Status

ID Label
1 New
2 Processing (assigned)
3 Processing (planned)
4 Pending
5 Solved
6 Closed

Problem Status

ID Label
1 New
2 Accepted
3 Planned
4 Pending
5 Solved
6 Closed

Change Status

ID Label
1 New
2 Evaluation
3 Approval
4 Accepted
5 Pending
6 Test
7 Qualification
8 Applied
9 Review
10 Closed

Urgency/Priority

ID Label
1 Very low
2 Low
3 Medium
4 High
5 Very high

Development

Building from source

git clone https://github.com/GMS64260/mcp-glpi.git
cd mcp-glpi
npm install
npm run build

Running locally

export GLPI_URL="https://your-glpi-instance.com"
export GLPI_USER_TOKEN="your-token"
npm start

License

MIT

Contributing

Contributions are welcome! Please open an issue or submit a pull request.