Snow-Flow

ServiceNow development framework with AI-powered automation through 17 MCP servers and 200+ specialized tools.

Table of Contents

• Installation
• Configuration
• Claude Code Setup
• MCP Servers
• Usage
• Commands
• Troubleshooting
• License

Installation

Prerequisites

• Node.js 18 or higher
• npm 9 or higher
• ServiceNow instance with admin access
• Claude Code desktop application

Install from NPM

# Install globally
npm install -g snow-flow

# Verify installation
snow-flow --version

Install from Source

# Clone repository
git clone https://github.com/groeimetai/snow-flow.git
cd snow-flow

# Install dependencies
npm install

# Build project
npm run build

# Link globally (optional)
npm link

Configuration

Step 1: Initialize Snow-Flow

# Create project directory
mkdir my-servicenow-project
cd my-servicenow-project

# Initialize Snow-Flow
snow-flow init

This creates:

• .env file for ServiceNow credentials
• .snow-flow/ configuration directory
• .claude/ MCP server configurations
• CLAUDE.md with comprehensive documentation

Step 2: Configure ServiceNow Credentials

Edit the .env file with your ServiceNow instance details:

# ServiceNow Instance Configuration
SNOW_INSTANCE=your-instance.service-now.com
SNOW_USERNAME=admin.username
SNOW_PASSWORD=admin.password

# OAuth Configuration (recommended for production)
SNOW_CLIENT_ID=your-oauth-client-id
SNOW_CLIENT_SECRET=your-oauth-client-secret

# Optional: Claude API Key
ANTHROPIC_API_KEY=your-claude-api-key

Step 3: Set Up OAuth in ServiceNow

1. Navigate to System OAuth > Application Registry
2. Click New > Create an OAuth API endpoint for external clients
3. Configure:
   • Name: Snow-Flow OAuth
   • Client ID: (auto-generated, copy to .env)
   • Client Secret: (generate new, copy to .env)
   • Redirect URL: http://localhost:3000/callback
   • Refresh Token Lifespan: 86400 (24 hours)
4. Save and activate

Step 4: Authenticate

# Login to ServiceNow
snow-flow auth login

# Verify connection
snow-flow auth status

Claude Code Setup

Fix Permission Errors

IMPORTANT: If you encounter "dangerously skip permissions" errors in Claude Code, you must first authenticate with Claude:

# 1. First, login to Claude (required for MCP servers to work)
claude login

# 2. Then start Claude Code with MCP servers
claude --mcp-config .claude/claude_desktop_config.json

The claude login step is crucial - without it, MCP servers cannot authenticate with ServiceNow.

Automatic MCP Server Activation

During snow-flow init, you'll be prompted to automatically activate all MCP servers:

🚀 Would you like to start Claude Code with MCP servers? (Y/n)

Selecting Y will:

• Configure all 17 MCP servers
• Auto-approve server permissions
• Launch Claude Code with servers ready

Manual MCP Server Activation

If you need to manually activate MCP servers:

# Mac/Linux
claude --mcp-config .claude/claude_desktop_config.json

# Windows
claude.exe --mcp-config .claude/claude_desktop_config.json

MCP Servers

Snow-Flow includes 17 specialized MCP servers with 200+ tools:

1. Deployment Server (10 tools)

Widget and artifact deployment with coherence validation

• snow_deploy - Create new artifacts
• snow_update - Update existing artifacts
• snow_delete - Delete artifacts
• snow_validate_deployment - Validate before deployment
• snow_rollback_deployment - Rollback failed deployments
• snow_preview_widget - Preview widgets
• snow_widget_test - Test widget functionality
• snow_batch_deploy - Deploy multiple artifacts

2. Operations Server (12 tools)

Core ServiceNow operations and queries

• snow_query_table - Query any table with pagination
• snow_query_incidents - Query and analyze incidents
• snow_cmdb_search - Search CMDB
• snow_user_lookup - Find users
• snow_operational_metrics - Get metrics
• snow_knowledge_search - Search knowledge base
• snow_create_incident - Create incidents
• snow_update_incident - Update incidents

3. Automation Server (27 tools)

Script execution and automation

• snow_execute_background_script - Execute background scripts (ES5 only)
• snow_execute_script_with_output - Execute with output capture
• snow_execute_script_sync - Synchronous execution
• snow_confirm_script_execution - Confirm execution
• snow_create_scheduled_job - Create scheduled jobs
• snow_create_atf_test - Create automated tests
• snow_execute_atf_test - Run tests
• snow_property_manager - Manage properties

4. Platform Development Server (9 tools)

Create platform artifacts

• snow_create_script_include - Create Script Includes
• snow_create_business_rule - Create Business Rules
• snow_create_client_script - Create Client Scripts
• snow_create_ui_policy - Create UI Policies
• snow_create_ui_action - Create UI Actions
• snow_create_ui_page - Create UI Pages

5. Integration Server (10 tools)

REST/SOAP and data management

• snow_create_rest_message - Create REST integrations
• snow_create_transform_map - Create transform maps
• snow_create_import_set - Manage import sets
• snow_test_web_service - Test web services
• snow_configure_email - Configure email

6. System Properties Server (12 tools)

System property management

• snow_property_get - Get property values
• snow_property_set - Set property values
• snow_property_list - List properties
• snow_property_delete - Delete properties
• snow_property_bulk_update - Bulk updates
• snow_property_export - Export to JSON
• snow_property_import - Import from JSON

7. Update Set Server (6 tools)

Change management and deployment

• snow_update_set_create - Create update sets
• snow_update_set_switch - Switch active update set
• snow_update_set_current - Get current update set
• snow_update_set_complete - Complete update set
• snow_update_set_export - Export as XML
• snow_ensure_active_update_set - Ensure active set

8. Development Assistant Server (6 tools)

Intelligent artifact management

• snow_find_artifact - Find any artifact
• snow_edit_artifact - Edit existing artifacts
• snow_get_by_sysid - Get by sys_id
• snow_analyze_artifact - Analyze dependencies
• snow_comprehensive_search - Deep search
• snow_analyze_requirements - Analyze requirements

9. Security & Compliance Server (5 tools)

Security and compliance management

• snow_create_security_policy - Create policies
• snow_audit_compliance - Audit compliance
• snow_scan_vulnerabilities - Scan vulnerabilities
• snow_assess_risk - Risk assessment
• snow_review_access_control - Review ACLs

10. Reporting & Analytics Server (5 tools)

Reporting and visualization

• snow_create_report - Create reports
• snow_create_dashboard - Create dashboards
• snow_define_kpi - Define KPIs
• snow_schedule_report - Schedule reports
• snow_analyze_data_quality - Data quality

11. Machine Learning Server (6 tools)

AI/ML capabilities with TensorFlow.js

• ml_train_incident_classifier - Train classifiers
• ml_predict_change_risk - Predict risks
• ml_detect_anomalies - Detect anomalies
• ml_forecast_incidents - Forecast incidents
• ml_performance_analytics - Performance ML
• ml_hybrid_recommendation - Recommendations

12. Orchestration Server (6 tools)

Multi-agent coordination

• swarm_init - Initialize swarms
• agent_spawn - Create agents
• task_orchestrate - Orchestrate tasks
• memory_search - Search memory
• neural_train - Train neural networks
• performance_report - Performance reports

13. Knowledge & Catalog Server (7 tools)

Knowledge and service catalog

• snow_create_knowledge_article - Create articles
• snow_search_knowledge - Search knowledge
• snow_create_catalog_item - Create catalog items
• snow_create_catalog_variable - Create variables
• snow_order_catalog_item - Order items
• snow_discover_catalogs - Discover catalogs

14. Change & Virtual Agent Server (7 tools)

Change management and Virtual Agent

• snow_create_change_request - Create changes
• snow_schedule_cab_meeting - Schedule CAB
• snow_create_va_topic - Create VA topics
• snow_send_va_message - Send VA messages
• snow_create_pa_indicator - Create PA indicators
• snow_get_pa_scores - Get PA scores

15. Flow & Workspace Server (10 tools)

Flow Designer and Workspace

• snow_list_flows - List flows
• snow_execute_flow - Execute flows
• snow_get_flow_details - Get flow details
• snow_get_flow_execution_status - Execution status
• snow_get_flow_execution_history - Execution history
• snow_import_flow_from_xml - Import flows
• snow_create_workspace - Create workspaces
• snow_configure_mobile_app - Configure mobile
• snow_send_push_notification - Push notifications

16. CMDB & Event Server (8 tools)

CMDB and event management

• snow_create_ci - Create Configuration Items
• snow_create_ci_relationship - Create relationships
• snow_run_discovery - Run discovery
• snow_create_event - Create events
• snow_create_hr_case - Create HR cases
• snow_employee_onboarding - Onboarding
• snow_create_customer_case - Customer cases
• snow_create_devops_pipeline - DevOps pipelines

17. Advanced Features Server (7 tools)

Batch operations and optimization

• snow_batch_api - Batch API (80% reduction)
• snow_get_table_relationships - Table relationships
• snow_analyze_query - Query optimization
• snow_detect_code_patterns - Pattern detection
• snow_discover_process - Process discovery
• snow_analyze_workflow_execution - Workflow analysis
• snow_generate_documentation - Auto-documentation

Usage

Basic Widget Deployment

// In Claude Code with MCP tools
await snow_deploy({
  type: 'widget',
  config: {
    name: 'incident_dashboard',
    title: 'Incident Dashboard',
    template: '<div>{{data.message}}</div>',
    script: 'data.message = "Hello World";',
    client_script: 'function($scope) { var c = this; }'
  }
});

Execute Background Script (ES5 Only)

// IMPORTANT: ServiceNow uses Rhino engine - ES5 only!
await snow_execute_script_with_output({
  script: `
    var gr = new GlideRecord('incident');
    gr.addQuery('active', true);
    gr.query();
    gs.info('Active incidents: ' + gr.getRowCount());
  `
});

Query ServiceNow Tables

await snow_query_table({
  table: 'incident',
  query: 'active=true^priority=1',
  fields: ['number', 'short_description', 'assigned_to'],
  limit: 10
});

Commands

Core Commands

snow-flow swarm "<objective>"  # Execute multi-agent swarm
snow-flow auth login          # Authenticate with ServiceNow
snow-flow init               # Initialize project

Agent Management

snow-flow agent spawn <type>  # Create agents
snow-flow agent list          # List active agents

Task Management

snow-flow task create         # Create tasks
snow-flow task list          # View task queue

Memory Operations

snow-flow memory store <key> <data>  # Store data
snow-flow memory get <key>           # Retrieve data
snow-flow memory list                # List all keys

SPARC Development Modes

snow-flow sparc "<task>"                    # Orchestrator mode
snow-flow sparc run <mode> "<task>"        # Specific mode
snow-flow sparc tdd "<feature>"            # Test-driven development

Available modes: orchestrator, coder, researcher, tdd, architect, reviewer, debugger, tester, analyzer, optimizer, documenter, designer, innovator, swarm-coordinator, memory-manager, batch-executor, workflow-manager

Swarm Coordination

snow-flow swarm "<objective>" [options]

Options:

• --strategy (research, development, analysis, testing, optimization, maintenance)
• --mode (centralized, distributed, hierarchical, mesh, hybrid)
• --max-agents <n> (default: 5)
• --parallel Enable parallel execution
• --monitor Real-time monitoring
• --output <format> (json, sqlite, csv, html)

Troubleshooting

Common Issues

1. MCP Server Not Responding

# Check MCP server status
snow-flow mcp status

# Restart MCP servers
snow-flow mcp restart

# Debug mode
snow-flow mcp debug

2. Authentication Failed

# Clear cached credentials
snow-flow auth logout

# Re-authenticate
snow-flow auth login

# Verify OAuth configuration
snow-flow auth test

3. Permission Errors in Claude Code

Always run claude login before starting Claude Code with MCP servers.

4. ES5 Syntax Errors

ServiceNow uses Rhino engine. Always use ES5 syntax:

• Use var instead of const/let
• Use function() instead of arrow functions
• Use string concatenation instead of template literals
• Use traditional for loops instead of for...of

Debug Commands

# Enable verbose logging
export DEBUG=snow-flow:*

# Check version and help
snow-flow --version
snow-flow --help

# Test authentication
snow-flow auth login
snow-flow auth status

# Re-initialize if needed
snow-flow init

Project Structure

snow-flow/
├── src/
│   ├── mcp/                # 17 MCP server implementations
│   ├── queen/              # Queen agent orchestration
│   ├── utils/              # Utilities and helpers
│   └── types/              # TypeScript definitions
├── .snow-flow/             # Configuration directory
├── .claude/                # MCP server configs
├── website/                # Documentation website
└── package.json           # NPM package configuration

Development

# Install dependencies
npm install

# Run tests
npm test

# Lint code
npm run lint

# Type checking
npm run typecheck

# Build project
npm run build

# Development mode
npm run dev

Support

• GitHub Issues: https://github.com/groeimetai/snow-flow/issues
• Documentation: https://snow-flow.ai
• ServiceNow Community: https://community.servicenow.com

License

MIT License - see LICENSE file for details.

Version

Current version: 3.4.38

Snow-Flow - ServiceNow Development Automation with AI